Return policy
We at “El manzel” website strive to provide high-quality service and provide products that meet the needs of our customers. If you are dissatisfied with a product you received from us or would like a refund, You can return the product according to the following return policy:
Payback period:
You have a period of 14 days to return the product from the date it was received. You must return the product in its original condition, in good condition and properly packaged.
Conditions required to return the product:
The product must be in excellent condition and unused.
All original components and accessories included with the product must be provided.
You must have the original purchase receipt or proof of purchase.
Return procedures:
Contact our customer service via email or phone to submit a return request.
Instructions will be provided on how to return the product and arrange for the return.
Once we receive the product and check its condition, We will review your order and process your refund.
Return costs:
If the reason for the return is due to an error on our part or a defect in the product, We will bear the shipping costs.
If the reason for the return is due to the buyer’s choice or personal desire to return, The buyer bears the shipping costs.
Refund:
You will be refunded to the same original payment method you used for the purchase.
It may take a few days for the refund to appear on your account, This depends on the bank policy or your payment method.
If you have any additional questions or inquiries about our return policy, If you have any additional questions or inquiries about our return policy, We will be happy to assist you with any issue you may have with the return process.
We would like to emphasize that the return policy may change or evolve over time, So please check the Returns Policy page periodically for the latest information.
Thank you for choosing “Thank you for choosing “El manzel”. We appreciate your trust in us and will always strive to meet your expectations and provide you with excellent service.